Privacy policy

Privacy Policy

Last Updated: May 24, 2026

At Sophia’s Furniture (sophiasfurniture.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our furniture, or interact with our customer service team.

1. Information We Collect

We collect information that helps us provide a personalized, smooth shopping and delivery experience.

Personal Information You Provide: This includes your name, billing address, shipping/delivery address, email address, phone number, and payment information (processed securely through our payment gateways). You provide this when you make a purchase, create an account, or contact us.
Automated Device Information: When you browse our site, we automatically collect certain information about your device, including your IP address, web browser type, time zone, and data from cookies or tracking pixels installed on your device.
Order History: We maintain records of the specific furniture pieces (such as sofas, sectionals, or accessories) you view, cart, or purchase to assist you with customer service and future inquiries.

2. How We Use Your Information

We use the collected information in the following ways:

Fulfillment: To process transactions, arrange local delivery to your home, provide assembly services, and send order confirmations or invoice updates.
Customer Support: To respond to your questions, process returns or exchanges under our 7-day policy, and handle damage claims within our 48-hour window.
Communication: To send you updates regarding your delivery schedule or reach out with promotional offers and updates about new furniture collections (you can opt out of marketing emails at any time).
Fraud Prevention: To screen orders for potential risk or fraud.

3. Sharing Your Personal Information

We do not sell your personal information to third parties. We only share your data with trusted service providers necessary to run our business operations:

Payment Processors: To securely process credit cards and mobile payments.
Logistics & Delivery Partners: To share your name, phone number, and address with the delivery team ensuring your furniture arrives safely.
Analytics & Marketing Partners: We use standard tracking tools (such as Google Analytics) to help us understand how customers interact with our site and to optimize our online marketing.

4. Data Retention

When you place an order through sophiasfurniture.com, we will maintain your purchase and contact information for our internal business records (such as tax compliance, warranty validation, and return tracking) unless and until you ask us to delete this information.

5. Your California Privacy Rights

Because Sophia's Furniture operates out of California, we align our data handling with California privacy guidelines. As a user, you have the right to:

Request access to the personal information we hold about you.
Request that your personal information be corrected, updated, or deleted.
Opt-out of any automated data collection or targeted advertising.

To exercise these rights, please contact us using the email address listed below.

6. Security of Your Data

We implement appropriate physical, electronic, and managerial security measures to protect your personal data against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our operational practices or for legal and regulatory reasons. Any changes will be posted directly to this page with an updated revision date.