Refund policy

Return & Exchange Policy

Welcome to Sophia’s Furniture (sophiasfurniture.com). We take pride in the quality, craftsmanship, and design of our pieces. We want you to love your purchase, but we understand that sometimes a piece might not be the perfect fit for your home. Please review our return and exchange policy below.

1. Return & Exchange Window

  • Standard Items: We accept returns and exchanges on standard, stocked furniture pieces within 7 days of delivery or pickup.

  • Damaged or Defective Items: Any items that arrive damaged or with a manufacturing defect must be reported within 48 hours of receipt to qualify for a free replacement or refund.

2. Condition of Eligible Items

To be eligible for a return or exchange, items must be:

  • In new, unused, and unassembled condition.

  • Free of pet hair, stains, odors, or any signs of wear and tear.

  • Kept in their original packaging. (We highly recommend holding onto your boxes and packaging materials until you are certain about your purchase).

3. Non-Returnable & Final Sale Items

The following items cannot be returned, exchanged, or canceled once ordered:

  • Custom orders or special-order configurations (including custom fabric selections or custom dimensions).

  • Items marked as "Final Sale," "Clearance," or "As-Is."

  • Delivery, shipping, and assembly fees from the original purchase are strictly non-refundable.

4. Fees and Costs Associated with Returns

Furniture is costly and complex to ship and handle. To keep our prices competitive, the following fees apply to standard returns and exchanges:

  • Restocking Fee: All eligible returns and exchanges are subject to a 15% restocking fee. This fee will be deducted from your final refund amount.

  • Return Shipping / Return Pickup Fee: Customers are responsible for the cost of shipping or transporting the item back to us. If you require our team to schedule a return pickup at your home, a pickup fee equal to our standard delivery rate will apply and will be deducted from your refund.

5. How to Initiate a Return or Exchange

  1. Contact Us: Email our support team at support@sophiasfurniture.com or call us at 424.444.1152 within your 7-day return window. Please include your order number, photos of the item, and the reason for the return.

  2. Review & Approval: Our team will review your request within 2 business days. Once approved, we will provide you with return instructions or schedule a pickup date.

  3. Inspection: Once the item is received back at our warehouse, our quality assurance team will inspect it to ensure it meets our return condition guidelines.

6. Refunds

  • Approved refunds will be processed back to your original method of payment, minus the 15% restocking fee and any applicable pickup fees.

  • Please allow up to 10 business days for the credit to appear on your statement, depending on your financial institution.

7. Delivery & Fit Disclaimer

It is the customer’s responsibility to ensure that the ordered furniture can fit through doorways, hallways, stairwells, and into the designated room. If an item cannot fit into your home upon delivery and needs to be returned, it will be treated as a standard return and will be subject to round-trip delivery fees and the 15% restocking fee.